As industries, organisations and sectors change and grow, so must we. One of the biggest challenge’s managers, teams and organisations face, is how to find training that aligns not only with the demands of their roles but also the technology designed to make our lives easier. As we adapt to the modern age there lingers still a reluctance to commit to the development of skills online. Without a doubt online learning is the future. The purpose of this blog is to highlight benefits on online learning with a specific focus upon how to improve your negotiation skills online
Meet Jessica. Jessica manages a team of 12 consultants who specialise in updating technology in the financial services sector. Like all good managers she knows that investing in her team’s development sets them up for success. Jessica’s team is made up of a variety of individuals with unique skills. Though her team’s skills are varied, each of her consultants engage with clients, internal/external stakeholders and with each other on a variety of topics.
After consultation with her team, careful consideration, and with some assistance from the learning & development team at her firm, Jessica has decided to invest in negotiation skills training. As her team is disbursed across the country, she’s looking to improve her team’s online negotiation skills.
Jessica wants her team to able to develop the following negotiation skills online.
Strategically create higher value outcomes, both in terms of substance and the relationship
One’s ability to create value for both parties through their online negotiations not only improves the likelihood of reaching agreement but also builds the relationship. As a skill, this is useful in most professional and personal conversations. When conducted online, it’s important to effectively navigate of the technological aspects that may impede an ideal outcome. We must understand the camera and adjust the way we transfer messages to accommodate for the change in our communication mode.
To establish a ‘common language’ when her team are preparing for online negotiations
One of the largest aspects of online negotiation is preparation. Developing a common language particularly within a team enables groups of individuals to be aligned as they prepare for upcoming online negotiations. We want to strategically prepare in teams to ensure we are all clear and united in achieving our desired outcome.
Effectively analyse and respond to common online negotiation challenges
For many, negotiating online is new and with new modes of communication come unique challenges. We therefore need to develop negotiation skills online that allow us to overcome these new challenges. To improve our response challenges like threats and positional negotiators, we need to start by acknowledging threats and dig to understand what sit beneath the position.
Develop confidence and an increased willingness to negotiate online
Often online interactions frighten people. Using a new technology to engage in behaviour that we’ve predominantly engaged in face to face scares many people. It shouldn’t. To build confidence and willingness to engage in virtual negotiations all we need is practice. The more we normalise this behaviour the easier it becomes.
Enhance her organisations brand and reputation as a fair, collaborative and commercially savvy online organisation
Leaders lead. Defining your organisation as one who is fair, collaborative, commercially savvy and adept at negotiation online sets you apart from your competition. Establishing your brand reputation helps others see you the way you want to be seen.
Develop skills for bargaining at a distance when negotiating online
The more heavily reliant we become on technology the more we need to develop skills for bargaining online at a distance. Negotiating online is fast becoming the norm. Whether in a virtual meeting or via email, we need to manage bargaining process and ensure we walk away from the online negotiation with more than a simple compromise. One way to manage bargaining online is to take ownership of the online negotiation process. Before you meet or engage online consider breaking up the negotiation into multiple sessions with specific purposes. For example, spend the first session understanding what is motivating both parties.
Jessica is looking for the development of negotiation skills online. She wants to ensure that her team not only learn and develop skills within their training but also are able to continue the development of negotiation skills online once the training has concluded.
Where to practice your negotiation skills online?
There isn’t one ideal place to practice your negotiation skills online. A good place to start is engage in virtual negotiation skills training. Engaging in negotiation skills training online not only has you learn negotiation skills for online negotiations, but also provides a structured and low risk environment to practice.
There are multitudes of negotiation skills courses in Australia. Many of which are limited to one delivery mode. It’s not uncommon to find negotiation skills training courses in Australia that only offer face to face training on this topic. This type of training is great, but if we’re looking to develop and learn negotiation skills for online then it’s best to choose a mode of learning aligned to the skill we’re seeking to build. Ideally Jessica and her team should be searching for virtual negotiation skills training.
Once you have engaged in virtual negotiation skills training it’s best to maintain the application of these skills to embed them effectively. Most online negotiation skills courses will encourage you to apply your new skills as regularly as possible. When it comes to negotiations, it’s not uncommon to realise that they occur incredibly frequently. That email to a client or supplier, a team meeting where you’re deciding on a particular course of action. Even a personal email or Zoom call when you’re discussing your dental appointment, all negotiation all occurring online.
How to improve each skill through practice online?
After completing virtual negotiations skills training, you will have hopefully learned to take a systematic approach to online negotiations. This means that you will apply a framework or process before during and after the negotiation. Adhering to a systematic framework allows you to compare your efforts across numerous online negotiations and engage in self-reflective practice. You can see what’s working well and what to do differently for next time. Only a little number of negotiation skills course in Australia have access to world leading frameworks that allow you to assess yourself in this fashion. In searching for a learning partner Jessica will be best placed to seek out a provider that has access to a robust process.
Improving negotiation skills online is less about measuring the substantive outcome of the online negotiation and more about measuring your growth when using this skill. Not all negotiations skills trainings online will put emphasis on long term growth and improvement compared to short term gains. It’s important to choose from an online negotiation skills course that don’t focus solely on result.
The way to improve negotiation skills online is to stick to a systematic approach, engage in self-reflection and measure your growth.
Where you can learn more about negotiations online?
There are multiple places to learn more about negotiation skills online. A great place to start is to investigate negotiation skills courses in Australia US or UK. Learning providers will often share blogs, webinars and complementary virtual sessions on topics like virtual negotiations skills.
LinkedIn is also a great resource to learn about negotiations online. Negotiation enthusiast across the globe often share ideas and experiences about negotiation and many share insights on how to manage and navigate online negotiations.
You may also consider connecting with a mentor within your workplace. You may be surprised to find that one or more people in your office have already undertaken online negotiation skills courses and might be happy to share their learning and provide advice on their experiences.
How a virtual negotiation workshop works and can help you?
More and more virtual negotiation skills training is becoming the first choice for negotiation skills courses in Australia. Virtual negotiation workshops, like all virtual training allow for multiple individuals from different locations and time zones to connect in one place to engage in training.
A virtual negotiation workshop usually begins with exploring some negotiation challenges faced by the group. All good virtual negotiation skills trainings online should have participants understand a little about their predispositions to negotiation. From there a central process or framework is shared and applied to a personal example or a cleverly crafted exercise or case study.
As mentioned above it becomes important to develop and practice skills in the session. All of the best negotiation skills courses in Australia ensure there is a fully qualified and engaging facilitator delivering their workshop. Often the facilitator will be an expert in the field of negotiation and will be able to provide specialist coaching to each of the participants about their approach to negotiation and how to improve.
One of the central benefits of virtual negotiation skills training is that you can connect with an expert from anywhere in the world. More than this you can receive specific 1:1 coaching on how to improve your negotiations.
Virtual negotiation skills training can help you elevate the quality of your negotiations, build relationships and understand how to get the most out of your next negotiation.
How virtual training works and can help you
Virtual training works similarly to face to face training in that you learn and develop a skill. It does however differ in many ways and provides a multitude of advantages. Virtual training allows you to connect with participants from anywhere in the world. Practice your skills in private virtual rooms and receive direct coaching and feedback from the comfort of your office or home.
Virtual training takes place on an online platform like Zoom, Microsoft Teams or WebEx Meetings. A trained and experienced facilitator will guide you through any learnings and provide you with the tools and skills to develop and hone a skill.
The specific learning and subject matter can be laid out in an engaging and creative manner online, which helps participants to have higher retention of the ideas and content. Small videos, graphics and activities help to explain complex ideas in a very interactive manner, ensuring that every participant is able to thoroughly comprehend the subject matter.
The tools available for virtual learning – such as breakout rooms, digital whiteboards and polls enable participants to engage and contribute. Sessions are also able to be recorded. Virtual training offers flexibility.
Virtual training can help you identify your growth edges enable you to get the focused attention you need and succeed.
Jessica is confident in her decision to engage in virtual negotiation skills training for her team. It’s important for Jessica to partner with the right learning provider. Before Jessica confirms training with her chosen provider, she’s going to consider the following three things.
Technology for the win
Seek out a provider who understands the technology available and who can use that technology to your shared advantage. Long gone are the days of staring at a screen as someone pontificates from cyberspace. There are now a multitude of tools and functions designed to maximise experience and impact when it comes to virtual learning.
Choose a training partner who understands the mode
Look for a provider who has extensive experience delivering programs virtually and who is committed to lasting behavioural change. Many providers are converting their programs from a face-to-face mode to a virtual mode and are getting lost in translation. Find a learning partner who understands the medium and how to best accommodate it to your audience.
Ask for evidence
Ask for testimonials and examples of work to gain insight into how a provider effectively delivers virtual training. Learn more about how their sessions are designed and the additional ongoing support available once the virtual training has concluded.
There are multiple ways to improve your negotiations online. Modern technology provides knowledge, information and development at the click of a button. The question now becomes, will you make the click?