tips


5 things you already know about your next negotiation

At CMA, we spend a lot of time with people assisting them to prepare for their negotiations.  A frequent refrain is, “But I never have enough time to prepare.” This may be true, and there are certainly going to be times when you don’t have as much time as you would like to prepare for […]

Agents aren’t necessarily adversaries

CMA Associate Rebecca Stowe offers her advice in response to a recent query on a property purchase: Q. I’m trying to purchase a house, which has been advertised as “private sale” by a real estate agent. The price the vendor has specified seems ambitious, and as a purchaser, I’m keen to pay as low a price […]

Should the workplace be an emotion-free zone?

“Leave your emotions at the door!” This has been the unspoken mantra of the corporate world for so long that it might as well be printed in the induction materials. For many years, I bought into this expectation. After spending five years training my mind in the hyper-rational disciplines of Science and Law, it made […]

Turnbull: Collaboration as a winning leadership strategy

Barely a week has passed since the latest Australian leadership spill, and it seems like the dust is settling faster than it has in the past. Perhaps these spills are becoming so commonplace that we barely raise an eyebrow anymore. Perhaps we all just want to get on with our lives. It’s easy to dismiss the change in leadership as a change that had […]

Negotiation: learn from the small stuff

Do you find yourself regularly dealing with minor day to day frustrations?  Or perhaps you have people bringing you endless small problems to solve.  These things certainly seem to crop up a lot for me.  And although I no longer work regularly on major negotiations, I certainly still get a lot of negotiation practice. As I […]

If it’s broken, fix it – don’t throw performance reviews away

It seems that performance review bashing has become the newest sport in human resources. Recent weeks have seen several major Australian corporates announce that they are scrapping annual performance reviews. These announcements are sending some practitioners jumping for joy – after all, plenty of research shows us that no-one like performance reviews. Before we get […]

Driving lesson: mastering the learning journey

When was the last time you drove on the wrong side of the road? Not literally, of course. I’m talking about turning off ‘autopilot’ and venturing into unfamiliar territory – in the pursuit of growth and learning. Stanford University psychologist Carol Dweck refers to this as having a ‘growth mindset’, which has been shown to improve motivation and productivity in […]

Don’t spit the dummy: how to respond to critical feedback

How do you manage your reaction to something that hits you when you’re least expecting it? I was once hit in the stomach with a basketball that I didn’t see coming. It knocked the wind right out of me, and I instinctively yelled: “I’m going to tell my mother on you!” In my defence, I was eight years old and […]

Confessions of a conflict avoider: four tips for resolving conflict

Ever noticed how the so-called ‘festive season’ can play out more like an exercise in conflict management? It’s supposed to be the season to be jolly but often ends up stressful as interpersonal conflict gets driven to the surface by unrealistic expectations and misaligned assumptions. At a time when many people are wishing for ‘peace […]

Mind your language: how to give effective performance feedback

Performance feedback – it’s a phrase almost guaranteed to fill managers and employees alike with a sense of dread. That’s disturbing, but hardly surprising when you consider the negative way in which most feedback in the workplace is delivered. As a learning and development professional who passionately believes in quality performance conversations, I can’t emphasise enough […]