Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations and Bad Behaviour

Kerry Patterson, Joseph Grenny, Ron McMillan & Al Switzler


The authors of the “New York Times” bestseller “Crucial Conversations” show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour. You can discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular “Crucial Conversations”. It includes scripts modelling the best way to deal with confrontations.