Customer Service Program

Make Every Interaction Count

This three-day customer service program provides teams with a robust customer service framework, increased awareness of the impact of poor service, and shared confidence to deliver outstanding end-to-end experiences. Our interactive program empowers staff at all levels to effectively manage dissatisfied customers, grow and strengthen relationships, understand initial inquiries, resolve outstanding matters promptly, and retain customers with minimal escalations.

Delivery Options

Our Approach

Our unique approach to learning ensures your organisation receives a tailored session with every workshop delivered. When you partner with CMA, your Relationship Manager will work with you every step of the way;

01

CLIENT CONSULTATION

We work with clients to understand the learning needs and behavioural change required.

02

CASE STUDY CUSTOMISATION

All workshops include one customised case study to enhance skills applied within the workplace.

03

PARTICIPANT ANALYSIS

We learn more about the participants and their personal challenges, tailoring our facilitative examples to individual needs.

04

WORKSHOP DELIVERY

Our experienced practitioners will deliver the workshop at your chosen location.

05

SKILLS REINFORCEMENT

Post the workshop, participants receive helpful content reminders, access to our Alumni Portal and online coaching service.

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