Getting Past Conflict

Workshop Overview

Our one-day Getting Past Conflict program takes a structured approach to conflict management. This workshop empowers you to skilfully manage high-stakes conversations. You will learn how and why conflict arises, how to minimise its impact, and how to manage it effectively.

We shift participants from giving into emotional tendencies in the face of conflict, to responding constructively, thoughtfully, and with purpose. The result will be more stable and longer-lasting workplace relationships, and more time spent problem-solving workable resolutions.

This program will enable your team or organisation to:

1. Understand what conflict is and what causes it.
2. Initiate difficult conversations in a way that creates a safe environment for those involved.
3. Gain insights into their own response to conflict and how to manage their emotional state.
4. Respond constructively in the face of strong emotions like anger, frustration or disappointment, or when the other person shuts down.
5. Develop a more flexible approach to resolving disagreements and learn strategies for creating mutually beneficial outcomes.
6. Build their confidence to discuss difficult or sensitive issues in a way that creates more constructive working relationships.

To enhance the implementation of the skills learned, CMA workshops include the following:

1. A pre-workshop survey.
2. Planning templates.
3. Post-workshop commitment sheets to remind of their learning.
4. Fortnightly emails to remind participants of the theory.
5. Access to CMA’s Alumni website.
6. 12-month access to CMA’s e-coaching hotline.