Online Conflict Management skills training in New Zealand

Professional Negotiation

Getting To Yes

Principles of Persuasion

Influence in the Workplace

We’re coming to you. Our life changing conflict resolution training is now available at your doorstep. CMA has re-designed its Conflict Management program and created an insightful, reflective, high energy, high impact virtual experience like no other.

Delivered by engaging and thought-provoking master facilitators. With exclusive insights from Harvard’s University’s Program on Negotiation, inspiring anecdotes, in depth video analyses and real word case studies. We not only hold your attention; we invigorate it, prompt investigation, create empathy and help you unpack even the most complicated conflicts.

What does CMA Teach?

BUILD AWARENESS OF SELF & OTHERS

Start by understanding your predispositions in high stakes situations. How do you react? Why do you react this way? Where is it coming from? We build awareness of yourself and others to better understand the depth and complexity of conflict.

PREPARE TO DEESCALTE EMOTION

The right kind of preparation is key. Especially when navigating emotion. Our tools and frameworks take out all the guess work.

SOLVE THE SUBSTANTIVE ISSUE

There’s usually a problem to solve. Solving it becomes significantly easier once you’ve deescalated emotion. There are three problem solving approaches when it comes to conflict. We cover each of them.

FRAME THE CONVERSATION

Where we start in a conflict resolution conversation says a lot about where we will end up. We need to frame the conversation in a particular way so we don’t exacerbate existing tension.

Who is this for?

Everyone. Anyone in your organisation who is actively seeking to deescalate emotion and repair relationship. Internal or external. We train and coach people across all functions: Sales & Marketing, Finance, IT, Strategy, HR, L & D, Procurement, Senior Management, Executive and many more.

What’s included?

To enhance the implementation of the skills learned, all of our online conflict management skills courses in New Zealand include the following:

Pre-workshop profile

• To better understand each individuals’ unique predispositions and training needs each participant is asked to complete a pre- program questionnaire. This tells us all the information we need to know to craft challenges and design lines of questioning aligned to each individual. The pre-program questionnaire reveals insight for our facilitators and coaches to use in the session. This data is also linked to a post program questionnaire to identify skill transfer once the course is complete.

Planning templates

• Part of the joy of upskilling individuals is hearing and seeing them put into practice what they have learned. At CMA we want to make this process as seamless as possible. Participants apply their learning in session using carefully designed interactive templates. These templates are designed to be used well into the future. Participants walk away from these sessions with a collection of long and shorthand tools to put into action right away.

Post-workshop commitments

• To solidify learning and establish ongoing application of new skills, we have participants complete commitment sheets. This is where the write down goals around their learning. Studies show that writing down our goals assists us to achieve them. Read more here.

Ongoing support

• We’re committed to seeing lasting change across organisations. When building capability, support is everything. To assist participants, hone and refine skills over time, each participant has direct access to their expert facilitator for 12 months post program. Participants can reach their facilitator and coach via email to ask questions, get specific insights and assistance once the program is complete.

What are people saying?

“I’ve been a teacher of conflict resolution. I’ve studied and practiced negotiations and mediation as a lawyer and thought I might not learn anything new. I was fortunately very wrong.”

Gerry, Regional HR Manager – Department of Education & Training NT

“The structure provided by this workshop will assist me greatly in making sure I stay calm and focused during conversations that previously had me stressed and flustered. Wish I’d done this a long time ago. Will recommend it to everyone.”

Ivana Moretti, Project Communications Officer – VicRoads

More about the program

Our virtual training programs are accessible from anywhere in the world. Connect digitally with CMA and experience a live session with an expert facilitator based in
Australia or the USA.

Unlike text-heavy online learning services, our virtual training engages learners in real skills development through practical simulations and reflective learning, just like our renowned face-to-face workshops. Explore our capabilities below or book a consultation to experience our virtual platform.

A History of Success

CMA Consulting Group was founded in 1993, with a mission to change the way that people negotiate deals and resolve disputes. Since then, our expertise has expanded…but it remains squarely focused on helping people work together to get things done. That focus helps us maintain the highest level of expertise in our chosen field. CMA has a strong connection with Harvard University’s Program on Negotiation. Founded in 1983, the Program on Negotiation at Harvard Law School is a pioneer in the fields of negotiation, mediation, and alternative dispute resolution. PON created this “30th anniversary” video, describing many of its educational and research activities. View here.

Thinking & Doing

To us learning requires both ideas and action. Thinking and doing. The structure of this program attempts to capitalise on the variety of learning styles that each participant will have. To this end each of our expert facilitators are highly trained to create engagement and genuine connection in front of a camera. In fact, all of virtual conflict management training courses in New Zealand are delivered by facilitators with on camera training.

The course is organised around a series of conflict management exercises each carefully deigned to highlight specific lessons or questions to be explored. There is often a wealth of knowledge to draw upon from participants within the session. To this end designated discussion time is allocated across the day to tap into lived experiences and ensure knowledge is shared.

Focused Expertise

For almost 30 years CMA has shared its focused expertise in conflict management with the world. We’re deeply passionate about what we teach. Our focus on ethical approaches that create value and build relationships is satisfying and rewarding…so we want to share it with others! We’re also committed to “walking the talk”. All our interactions – with clients and with participants – reflect and demonstrate the collaborative, interests-based frameworks that we teach. Our frameworks are based on the ideas espoused in Difficult Conversations by Shelia Heen & Douglas Stone.

Customisable in Every Way

We appreciate that time is a luxury. Our programs range from 1-hour micro sessions to 12-month immersive experiences. We can tailor training depending on your need. Our application exercises are customisable and drafted and edited to meet specific need.

Academic Roots

Through dynamic and interactive lectures, CMA’s specialists share their interdisciplinary knowledge with experts and students alike. We are proud to deliver keynote addresses at leading universities and academic institutions across Australia and New Zealand. For decades CMA has proudly partnered with Monash University Law School to provide the brightest minds with practical solutions.