Nobody likes conflicts (hopefully), and when they arise, the best solution is to tackle them promptly and carefully, settle the matter and move on with work or life. But sometimes even the best intentions to bring agreement and amiable communication back can fail miserably. Conflicts are easy to start but oftentimes hard to manage and solve. Too many factors are involved, all parties hold grudges and feel insulted, the talk has hit the wall, everyone’s fuming and feeling resentment – you get it.
So if you want your team – or yourself – to be really successful and efficient in the workplace and beyond and to know how to efficiently steer a conflict out of the deadlock and into the calm waters – this training solution is for you.
Yes, conflict management skills can be learned and honed, so give yourself this valuable gift.
A short but activities- and knowledge-packed training on conflict management will provide you with:
- knowledge about types of conflict and the process of their emergence and spiraling
- understanding of approaches to conflict management
- understanding of 6 stages of conflict resolution
- efficient practical communication tools for successful conflict investigation and management
- opportunities to put the theory of conflict management into practice
- the optics to detect the conflict that only arises, which means you can prevent it
- valuable techniques for anger and stress management and for ‘reducing the heat’ of a situation that is on the verge of explosion
Equipped with theory and practical experience, you’ll be ready to deal with difficult situations and to help others find solutions to disagreements without starting a bitter argument. If you need a trustworthy training provider, we’ve put together a list of trainings we can confidently recommend. Keep it at hand, or better, book the training right away. It’s better to prepare for the storm that may or may not come than to be caught by it totally unprepared.
Top 5 Conflict Management Training Solutions In Australia
CMA Consulting
We open our list with this provider because they offer everything you need in a short but very intensive and useful training package. The one-day session will teach you how to move from instinctive and overly emotional reactions to conflicts and to start practicing a well-paced, thoughtful, and efficient approach. This shift helps to change the perspective from ‘fire emergency’ to ‘a solvable issue’ and provides tested frameworks and tools for navigating different types of conflicts with varying numbers of parties. Hence, the training outcomes will be equally applicable to small disagreements and to big issues that may arise in complex multidivisional organizations.
The programme of the training is created in such a way that after completing it the participants will:
- Know what types of conflicts exist and what their root causes are;
- Know what approaches to conflict management are available;
- Recognize 6 key steps to a successful conflict resolution;
- Practice tools for navigating sensitive talks and finding optimal solutions or compromises;
- Understand how to manage own and other’s strong emotions and how to communicate constructively to prevent the spiralling of the conflict;
- Learn to set clear goals for solving every specific conflict (because no two conflicts are the same);
- Get more confidence and skills for finding solutions beneficial for all parties involved, which prevents the emergence of similar conflicts in the future.
This intensive and engaging training can be conducted online, at your facilities, or in a booked location, for groups or individually. All you have to do is contact the team and provide your specifications and needs. Post-training, the participants will get workbooks, self-assessment sheets, and access to follow-up coaching.
PD Training
The provider focuses their conflict management training on professional situations mostly, but the lessons you will learn can be applied in all areas of life. To give you a clue of what to expect, the providers call their training package the Win-Win Approach and promise to focus on three essential skills for conflict management – Negotiation, Assertiveness, and Persuasion.
The course will teach you and your team to apply these skills and accompanying practical tools to detect, investigate, and settle conflicts, and prevent them when possible. The key parts of the training are negotiation and persuasion, getting to the root of the conflict, managing emotions and anger, and de-escalation in the moment of crisis.
Taking this training will equip you and your team with the following:
- Ability to differentiate between various types of conflict, which is necessary for selecting the approach for settling a conflict;
- Understanding of stages of conflict resolution and typical approaches to this task;
- The skills to pick the right approach and to employ suitable tools for managing a given type of conflict;
- The skills in negotiation and persuasion;
- An eye for the signs of a brewing conflict, so you can prevent it altogether;
- Emotions management tools and other useful tricks and tips necessary for conflict management and follow-up monitoring.
The training is available online, offline at your premises, or in several cities across Australia. You can book private training sessions or join public classes available on pre-set dates (for a fee).
Pathways Australia
This training is designed for workplace managers and team leaders of various tiers, primarily. Yet the contents of the training are of use for everyone who wants to be more successful at interpersonal communication and resolving conflicts and difficult situations. The training session focuses on building three essential skills – effective communication in challenging situations, team leading, and navigating the conflict in a knowledgeable and constructive way. These pillars are sufficient for boosting anyone’s confidence and competence to act during difficult moments. Plus each skill covers specific steps, tactics, and moves that actually work and help influence and guide people towards the most optimal and inclusive conflict resolution. The training includes a succinct presentation of theory and lots of hands-on practice under the supervision of a facilitator.
This training solution will equip participants with the following information and skills:
- Understanding of conflict and its types;
- Strategies of conflict resolution;
- Signs of aggressive or challenging behaviour and how to handle it;
- Emotional intelligence and emotion management;
- Basics and tools for effective communication;
- Resilience, empathy, and assertiveness at different stages of conflict management;
- Self-reflection and how to encourage it in others.
The training can be delivered in online and offline modes, in more condensed or extended versions. Book it for yourself, your team, or an organization division – everything can be tailored to meet your needs.
Resolution Education
Taking this training may become one of the best self-improvement resolutions you’ve made. The training package aims primarily at the audience of management and team leaders, employees dealing with customers or working in large teams or across departments. These settings are most conducive to various types of conflicts, and it’s essential to equip yourself and your team with skills to manage conflicts with the best outcomes for everyone.
Along with traditional components of conflict management, this training solution will let you see the difference between conflict resolution and quick de-escalation of difficult or potentially dangerous situations. Two are related, but conflict resolution is more applicable to routine interactions of co-workers or communication with customers, while de-escalation is needed in specific situations when a customer or a patient becomes aggressive or potentially violent. The training in discussion equips you specifically with conflict resolution skills, but if the nature of your business or organization implies that there can be high-tension situations, consider taking the de-escalation session as well. This conflict resolution training will enable you and your team to:
- Get better communication and negotiation skills;
- Learn about types of conflicts and approaches to conflict solving;
- Know how to create win-win outcomes;
- Manage your – and other people’s emotions – better;
- Be better at having a bigger picture and seeing everyone’s perspective;
- Understand different personalities in the workplace (DISC);
- Know about alternative solutions for conflict solving.
The training can be delivered face-to-face or online, for individuals or groups of up to 25 people. You can specify where the training will take place – at your premises or in some other location – while booking a session.
Training Services Australia
This provider relies on the mixed approach since they believe that some training solutions are better presented in person. So their training on conflict resolution is offered in offline mode, face to face, and their trainers and facilitators can travel to your location or house your team in one of the company headquarters. They target their short course at people whose profession requires extensive interaction with other people and at team leaders whose immediate task is to manage problematic situations and settle them in an optimal way. So basically everyone can benefit from this training package.
It is very concise and informative, plus it includes an obligatory practical part under the supervision of a trainer. Alongside the necessary minimum of theory on conflict origins and types, participants will learn useful skills and will cover the following practical points:
- Reasons for conflicts and how they develop;
- Understanding one’s own instinctive response to conflict;
- Finding the right path and building positive assertiveness;
- Approaches to conflict solving and stages of conflict resolution;
- Effective communication and tips on de-escalating the situation;
- HEAT technique;
- Understanding and managing emotions.
With such an ample toolkit, you’ll be ready to face challenging moments and deal with difficult people – and realize that they are not that difficult when you try to understand them and help them.
Conclusion
As you see, there are quite a lot of decent training solutions that will teach you and your team to navigate challenging situations and stormy days, so we did our best to list the best providers who can deliver on their promises. Skim through the training we listed, see what matches your specific needs, and book the training package. All providers are willing to accommodate your requests and wishes, so feel free to talk to them, and you’ll find the optimal combination of place, time, and content that will really make a difference in your conflict management skills.
