Top Conflict Management Training Courses in Australia

In today’s fast-paced and increasingly diverse workplace environments, the ability to effectively manage conflict has never been more critical. Conflict management training equips professionals with the tools and techniques necessary to navigate disagreements constructively, fostering a positive work culture and enhancing team productivity. Across Australia, numerous training providers offer courses designed to address various aspects of conflict resolution, from understanding the root causes of disputes to implementing practical mediation strategies. In this article, we will explore some of the top conflict management training courses available in Australia, highlighting their unique approaches and benefits. Whether you’re a team leader seeking to improve your conflict resolution skills or an HR professional looking to incorporate conflict management training into your organization’s development program, this guide will help you find the course that best suits your needs.

CMA Consulting: A Comprehensive Training Course Overview

CMA Consulting stands as a beacon for individuals and organizations seeking to elevate their capabilities in conflict resolution, negotiation, influence, and a plethora of other professional skills. With a rich history and a dynamic team at its core, CMA offers an extensive range of services tailored to meet the diverse needs of its clientele. These offerings span from in-house corporate training programs and professional development courses to organizational programs, leadership training, virtual sessions, academic collaborations, and individual coaching.

In-House Corporate Training Programs CMA’s in-house programs are meticulously designed to foster a culture of effective communication, negotiation, and conflict resolution within organizations. The training encompasses:

  • Negotiation Training: A deep dive into the art of negotiating, guiding participants from foundational principles to advanced strategies for achieving win-win outcomes.
  • Influence Skills Training: Courses such as Principles of Persuasion and Influence in the Workplace equip individuals with the tools to effectively sway opinions and drive decision-making.
  • Conflict Resolution Training: Focused on equipping staff with the skills to navigate and resolve workplace disputes constructively.
  • And more: Including specialized training in feedback delivery, business writing, consulting, decision-making, and collaboration techniques.

Professional Development and Public Workshops For professionals seeking growth beyond the confines of their organization, CMA offers public workshops. These sessions, open for individual enrollment, cover a similar range as the in-house programs but are designed to cater to a broader audience.

Organizational Programs and Leadership Training CMA’s organizational programs are tailored to align with company-wide objectives, encompassing negotiation strategies, leadership development across various levels, sales excellence, and customer service enhancement.

Virtual Training Embracing modern learning modalities, CMA provides virtual training options across its spectrum of topics. These programs leverage the latest in online education technology to deliver interactive and impactful sessions.

Academic Collaborations and Coaching Beyond corporate and professional settings, CMA extends its expertise to the academic realm, offering lectures, course content, and university partnerships. Additionally, personal and professional coaching services are available for those seeking one-on-one guidance.

A Unique Approach to Learning What sets CMA apart is its personalized approach to training. Starting with client consultations to tailor case studies and content, CMA ensures that each program is highly relevant and impactful for its participants. Post-workshop, the learning journey continues with reminders, access to an alumni portal, and an e-coaching hotline, ensuring lasting skill development and application.

Getting Past Conflict Workshop A highlight among CMA’s offerings is the “Getting Past Conflict” workshop. This one-day program is an intensive exploration into managing and resolving conflict effectively. It covers the spectrum from understanding conflict origins to practical strategies for engaging in and resolving difficult conversations. The workshop promises not only theoretical knowledge but also practical skills through role-plays, simulations, and group discussions.

Delivery Options and Accessibility CMA’s programs are available globally, with delivery options including face-to-face learning, virtual training, and micro-learning sessions. This flexibility ensures that CMA’s training is accessible to a wide audience, regardless of geographical location.

Conflict Management Training Course by Australian Institute of Management Education and Training

The Conflict Resolution short course by AIM is meticulously designed for professionals who are keen to enhance their conflict management capabilities. This course delves into the complex nature of conflict within the workplace, uncovering the underlying factors that fuel discord. Participants will be equipped with practical tools and strategies to effectively navigate and resolve conflicts, ensuring positive outcomes. Through a blend of theory and applied learning, this course aims to transform your approach to conflict, making it a powerful tool for organizational growth and personal development.

Is This Course Right for You? If you possess strong communication skills and aspire to leverage these abilities to manage workplace conflicts adeptly, this course offers the perfect opportunity for skill enhancement.

Learning Outcomes

Upon successful completion of the Conflict Resolution course, participants will be able to:

  • Identify and Respond to Conflict Drivers: Recognize the various sources of conflict in the workplace and tailor your approach to address them effectively.
  • Develop Your Conflict Resolution Style: Understand and refine your personal style of managing conflicts to enhance effectiveness.
  • Apply a Solutions-Focused Approach: Employ practical methods to focus on resolving conflicts rather than dwelling on problems.
  • Employ Conflict Resolution Strategies: Utilize a range of strategies to mediate disputes and foster a cooperative environment.
  • Navigate Emotive Situations: Master techniques to handle emotionally charged situations and negotiate favorable outcomes for all parties involved.

Delivery Modes

On-Campus Workshops (1 Day): Engage in a face-to-face workshop setting that promotes sharing of experiences and collaborative learning among peers and experts. This mode facilitates networking and offers a direct interaction with facilitators.

Virtual Classroom (1 Day): Experience the benefits of live learning with the flexibility of online education. Virtual classrooms allow for real-time interaction with instructors and peers, ensuring a comprehensive learning experience.

In-House Training Solutions: Tailor the learning experience to meet your organization’s specific needs. AIM offers customized training solutions that are designed to align with your business objectives and industry requirements.

Additional Information

Price: $975.00

Faculty: Communication

Experience Level: Foundational

Included in the Course:

  • Comprehensive course notes
  • Refreshments including morning tea, lunch, and afternoon tea
  • Internet access

Please inform AIM of any dietary or accessibility needs at the time of booking.

Payment Options:

  • Credit Card (Visa/MasterCard/Amex)
  • Direct Deposit (EFT)
  • Purchase Order
  • Payment Plan (via zipMoney)


AIM’s facilitators are seasoned practitioners with a rich blend of academic and real-world experience. They are dedicated to delivering management education that is both relevant and practical, ensuring that participants are well-equipped to apply their learning in their professional environments.

Why Choose AIM’s Conflict Resolution Course?

This course offers a unique blend of theoretical insights and practical applications, facilitated by industry experts in a supportive learning environment. Whether you prefer the dynamic interaction of on-campus workshops, the convenience of virtual classrooms, or the customized approach of in-house training, AIM provides a comprehensive and engaging learning experience that will empower you to master conflict resolution skills and enhance your managerial capabilities.

Conflict Management Training Course Description by Workplace Conflict Resolution, under the auspices of the Resolution Institute

Course Title: Conflict Management Training

About the Course: Workplace Conflict Management Training is designed to equip managers, supervisors, and business leaders with essential skills to proactively address and resolve workplace conflict. Recognizing that conflict is an inevitable aspect of any business environment, this training emphasizes the importance of prevention and effective management to maintain a harmonious and productive workplace. The course is structured into modular sessions, each focusing on different aspects of conflict resolution, from understanding the nature of workplace conflict to dealing with high-conflict situations and personalities.

Learning Outcomes

By participating in this course, you will be able to:

  • Understand Different Types of Workplace Conflict: Identify various forms of conflict in the workplace and the dynamics that contribute to them.
  • Develop Conflict Management Skills: Learn to conduct positive and constructive interactions with colleagues and customers, and de-escalate conflicts using a variety of resolution options.
  • Navigate High-Conflict Situations: Gain insights into managing high-conflict scenarios involving aggressive, intimidating, or highly anxious individuals, with strategies to remain assertive and influence outcomes positively.
  • Master Advanced Conflict Resolution Techniques: Utilize advanced tools such as the P.E.A.R.L.I. model of communication and an enhanced G.R.O.W. model to navigate and resolve conflicts effectively.
  • Recognize and Manage High Conflict Personalities: Understand personality disorders likely to cause conflict, recognizing early signs and developing strategies to manage and contain their impact.

Delivery Modes

  • Understanding Workplace Conflict: A 3-hour group session exploring types of conflict, conflict dynamics, and communication skills for constructive interactions.
  • Managing Workplace Conflict: A 3-hour course building on the understanding of conflict to equip participants with skills for managing and resolving workplace conflict.
  • High Conflict Situations: A 3-hour course focused on dealing with overly aggressive, intimidating, or highly anxious individuals and understanding the needs driving such behaviors.
  • Conflict Management Basic and Advanced Courses: Sessions ranging from exploring hidden conflict factors and utilizing conflict de-escalation models to advanced negotiation and resolution techniques. The Advanced Course builds on the Basic Course and can be offered as a full-day session.
  • High Conflict Personalities: A comprehensive overview of personality disorders that contribute to workplace conflict, with strategies for early recognition and management. This course complements the Basic Conflict Management course for a full-day learning experience.

Supplemental Coaching Training

To enhance the application of conflict management skills, supplemental 1-1 coaching programs are available, focusing on:

  • Conflict Behaviours Coaching: Utilizing various profiling tools to encourage effective change in conflict behaviors.
  • Conflict Resolution Coaching: Developing a deeper understanding of conflict triggers, resolution strategies, and negotiation techniques.

Conflict Management Program Course by Australian Online Courses

Course Overview: The Conflict Management Program is an extensive online professional development course tailored for individuals aiming to enhance their interpersonal skills in conflict management. Whether you’re stepping into a managerial role, supervising a team, or simply looking to improve your personal relationship dynamics, this course offers valuable insights and practical techniques to manage conflict effectively. It covers a broad spectrum of topics, including constructive conflict, anger management, cognitive restructuring, effective mediation, negotiation behaviors, stress management, and strategies for dealing with power imbalances and high-conflict personalities.

Learning Outcomes

Upon completing the Conflict Management Program, participants will be able to:

  • Understand Constructive Conflict: Recognize how conflict can be leveraged for positive changes and development in personal and professional settings.
  • Manage Anger Effectively: Learn approaches to anger and techniques for anger management to maintain composure and rationality during conflict situations.
  • Employ Cognitive Restructuring: Apply cognitive restructuring methods to alter negative thought patterns and responses to conflict.
  • Develop Listening Strategies: Utilize listening strategies that facilitate effective conflict resolution and understand the characteristics of successful mediation and negotiation.
  • Prepare for Mediation: Gain insights into the mediation process, including preparation for facilitation meetings.
  • Manage Stress: Implement stress management response programs to remain calm and effective under pressure.
  • Address Power Imbalances: Learn techniques to deal with power imbalances and employ restorative practices for equitable conflict resolution.
  • Navigate Group Conflict: Master strategies for managing group conflict and responding effectively in crisis situations.

Course Structure and Delivery

  • Estimated Study Hours: 50 hours, allowing for a self-paced and flexible learning schedule.
  • Course Delivery: 100% online, start anytime with self-paced learning.
  • Assessment: Comprised of written exercises, including short-answer questions, reflective tasks, and projects. No examinations or due dates, facilitating learning at your own pace with unlimited tutor support.


Upon successful completion, participants will receive a Certificate of Attainment and Statement of Results, recognizing the skills and knowledge acquired.

How to Enrol

  • Enrolment options include online (Credit Card or Internet Banking/BPAY), live chat, telephone, or via purchase order/tax invoice for employer enrolments.
  • For enrolling multiple staff, an Employer Enrolment Form is available for convenience.

Payment Options

  • Flexible payment options include Visa, Mastercard, BPAY, and Direct Deposit.

Career Pathways

This program opens doors to various roles and sectors, including but not limited to:

  • Human Resource Manager
  • Human Resource Consultant
  • Various Management Roles

Enhance your career development and foster healthy relationships by mastering conflict management.

Enrol in the Conflict Management Program today and gain the interpersonal skills necessary to manage conflict confidently in any setting.

Conflict Management and Mediation Skills Course by Centre for Continuing Education

Course Overview

This one-day, intensive course is designed to equip managers, supervisors, team leaders, and business owners with the skills needed to confidently and effectively manage conflict within their teams. Through a mix of theory, practical demonstrations, and interactive exercises, participants will learn simple mediation techniques to assist in resolving ‘personality differences’, disagreements, and conflicts, thereby minimizing risk and maximizing team productivity.

Learning Outcomes

Upon completion of the Conflict Management and Mediation Skills Course, participants will be able to:

  • Apply Basic Mediation Techniques: Understand and appropriately use mediation techniques in a workplace context.
  • Define Mediation and the Manager’s Role: Clearly distinguish between mediation and adjudication and know when to act as a mediator.
  • Plan and Lead Mediation Conversations: Utilize a structured four-step process for conducting mediations, establishing ground rules, and explaining the process to participants.
  • Isolate and Address Key Issues: Facilitate discussions that help team members articulate the core issues in conflict in neutral language, separating people from the problem.
  • Map Perspectives: Utilize conflict-mapping techniques to build mutual understanding among team members.
  • Guide Solution-Building Processes: Lead the creation of mutually agreeable options and develop actionable plans for resolution.

Course Content

  • Introduction to Mediation: Overview of conflict resolution and when informal mediation is appropriate.
  • Role of the Mediator: Understanding the facilitative role of the mediator in the workplace.
  • Planning and Structuring Mediation: Key stages of mediation, setting up the environment, and preparing participants.
  • Focusing on Issues: Techniques for defining core issues and using fishbone diagrams to explore contributing factors.
  • Drawing Out Needs and Concerns: Strategies for encouraging open dialogue about needs and concerns, using neutral questions and reflective statements.
  • Facilitating Solution-Building: Employing brainstorming and other techniques to generate and select solutions.
  • Building an Action Plan: Guiding participants through selecting options and creating a follow-up plan.

Intended Audience

This course is ideal for managers, supervisors, team leaders, and business owners with at least 3 years of experience in people management. It is also beneficial for those seeking to improve their influencing skills and ability to manage workplace conflict effectively.


Participants are expected to have basic skills in active listening, questioning, and leading workplace conversations, as well as experience in managing people.

Delivery Modes

  • Face-to-Face: Offered at the CCE Building in Newtown, providing an immersive learning environment.
  • Online: Delivered via Zoom for participants who prefer the flexibility of remote learning.

Delivery Style

The course employs a diverse set of instructional methods, including:

  • Mini-lectures
  • Practical demonstrations
  • Role plays and simulations
  • Group discussions
  • Q&A sessions
  • Detailed course notes
  • Custom-made video vignettes


Course materials and handouts will be distributed electronically to all participants.

Recommended Reading

A list of recommended books and resources is provided, covering a range of topics related to mediation, conflict resolution, negotiation, and effective communication.

Class Schedule

  • Face-to-Face: Offered on specific dates, with a 7.5-hour session conducted at the CCE Building, Newtown.
  • Online via Zoom: Also available on set dates for a 7.5-hour session, providing a convenient option for remote participants.

For those interested in developing their conflict management and mediation skills to foster a positive work environment, this course offers a comprehensive, practical toolkit.

Conflict Resolution Training Course by Compliance Training Group

Course Overview

Conflict Resolution Training is designed to equip both employees and supervisors with the essential skills and knowledge to resolve and prevent workplace conflicts effectively. This training emphasizes the importance of proactive communication and diversity awareness in maintaining a productive and harmonious work environment. Through this course, participants will explore the common causes of workplace conflicts, learn effective resolution techniques, and understand the negative impacts of unresolved conflicts on the organization.

Learning Objectives

Upon completion of the Conflict Resolution Training, participants will:

  • Understand Effective vs. Ineffective Conflict Resolution: Learn the difference between approaches that resolve conflicts effectively and those that do not.
  • Identify Barriers to Conflict Resolution: Recognize what impedes the resolution process and how to overcome these obstacles.
  • Recognize the Origin and Triggers of Conflict: Understand where conflicts originate from and what can trigger them in a workplace setting.
  • Develop New Conflict Resolution Strategies: Acquire new methods and strategies for resolving conflicts constructively.
  • Acknowledge the Impact of Diversity and Protected Classes: Gain insight into how diversity and laws protecting specific classes of people can influence workplace conflicts.

Course Content

  • Introduction to Conflict Resolution: Defining conflict resolution and its significance in the workplace.
  • Common Causes of Conflict: Exploring the most frequent sources of disagreement among co-workers and management.
  • Conflict Resolution Techniques: Practical strategies for managing and resolving conflicts, including active listening and effective communication.
  • Understanding Diversity and Its Impact: How diversity and sensitivity to protected classes play a role in conflict resolution.
  • The Role of Policies and Laws: Overview of relevant laws that protect specific classes and how they impact workplace dynamics.

Delivery Methods

  • E-Learning: A convenient, self-paced online course that can be accessed anytime, anywhere. Ideal for individual learners.
  • On-Site Training: Tailored, in-person training sessions conducted at your organization’s location, offering a more hands-on and interactive experience.
  • Webinar: Live, online seminars that allow participants to interact with instructors and peers in real-time.
  • Train the Trainer: A program designed to equip internal trainers or HR professionals with the tools to deliver conflict resolution training to employees within their organization.
  • SCORM: Customizable training modules that can be integrated into your organization’s Learning Management System (LMS) for wide distribution.

Course Details

  • Course Length: 1 Hour
  • Languages Available: English
  • Price: $19.99 for a single user e-learning enrollment

Target Audience

This training is suitable for both supervisors and employees across all sectors who wish to enhance their conflict resolution skills. It is particularly beneficial for those working in diverse teams or environments where conflicts are a frequent occurrence.

How to Enroll

Participants interested in enrolling for the Conflict Resolution Training can do so by:

  • Calling: 888-909-9489 for personalized assistance and group enrollments.
  • Online Purchase: Directly buying the course for individual e-learning enrollment via the Compliance Training Group website.

Importance of Conflict Resolution Training

In today’s diverse and fast-paced work environment, effective conflict resolution skills are essential for maintaining a positive workplace culture, enhancing productivity, and preventing potential escalations that may lead to workplace violence. This training provides critical insights and tools for employees and supervisors to address and resolve conflicts constructively.

Conflict Resolution: Getting Along in the Workplace by WeTrain Corporate & Leadership Training

Training Overview

Conflict is an inevitable aspect of professional life, offering both challenges and opportunities for growth. WeTrain’s Conflict Management Training focuses on equipping participants with the skills and tools necessary to manage conflict effectively, ensuring it leads to positive outcomes for all parties involved. This interactive and engaging course is designed to transform conflict from a source of workplace tension into a catalyst for development, fostering better relationships and contributing to both personal and professional advancement.

Learning Outcomes

Upon completing the Conflict Management Training, participants will be able to:

  • Understand Conflict: Recognize the nature of conflict, its potential to escalate, and why it’s a necessary element for business and personal development.
  • Identify Conflict Types and Stages: Differentiate between spontaneous and reflective actions and understand the various stages of conflict.
  • Employ Conflict Resolution Styles: Apply the most effective conflict resolution styles to ensure positive outcomes for all parties.
  • Enhance Communication Skills: Utilize active listening, paraphrasing skills, and body language to minimize conflicts.
  • Utilize Conflict for Opportunities: Leverage conflict situations to uncover opportunities that can be beneficial for the business.
  • Intervene in Conflicts: Understand the role of communication in conflict resolution and how to intervene effectively in conflicting situations.
  • Leverage Conflict for Productivity: Use conflict resolution strategies to enhance productivity and performance within teams.
  • Support Team Members: Learn how to support fellow team members during times of conflict and ensure a harmonious workplace environment.

Delivery Modes

WeTrain offers flexible delivery options to best suit the needs of your organization, including:

  • In-House Training: Conducted at your premises, tailored specifically to your team’s needs for a more relevant and impactful learning experience.
  • Virtual Training: Live, online sessions that offer convenience and accessibility for participants, regardless of their location.
  • Flexible Live Training: A blend of live, in-house, or virtual training options to accommodate both large and small groups, ensuring maximum participation and engagement.

Ideal Course Numbers

  • The optimal group size for an interactive and hands-on course is recommended to be between 3 to 12 participants. This allows for effective engagement and personal attention from the trainer. For larger groups, the training program can be structured to suit larger audiences.

Who Should Attend?

This course is designed for a wide range of participants, including but not limited to:

  • Sales teams and their support staff
  • Brand ambassadors
  • Press and marketing teams
  • Administrative teams, receptionists, and public ambassadors
  • Managers across various levels

Course Delivery

  • The default format is a comprehensive two-day program, but the content can be customized for shorter sessions to fit conferences and other events.
  • WeTrain conducts an initial consultation to assess the skill level of attendees, desired outcomes, and specific company information to tailor the course effectively.
  • The location of the training is flexible, with options to conduct sessions at your workplace or a venue of your choice, providing convenience and ease for participants.

Benefits of Conflict Management Training

Participants and organizations alike will benefit from:

  • A harmonious workplace with reduced conflict incidents
  • Enhanced decision-making through constructive use of conflict
  • Improved collaboration and team dynamics
  • Increased employee engagement and retention
  • Superior customer service skills, leading to fewer complaints and higher satisfaction
  • Overall better business outcomes through effective conflict management strategies

Embarking on WeTrain’s Conflict Management Training equips individuals and teams with the essential skills to navigate workplace conflicts successfully, turning potential challenges into opportunities for growth and development.


Conflict is an inevitable part of any professional environment, but it doesn’t have to be a stumbling block to productivity or a source of workplace stress. With the right training, individuals and teams can learn to handle disputes constructively, turning potential conflicts into opportunities for growth and collaboration. The top conflict management training courses in Australia offer a range of approaches to suit different organizational cultures and personal learning styles, from interactive workshops to comprehensive online programs. By investing in conflict management training, organizations can foster a more harmonious, efficient, and resilient workplace. Whether you choose a course focused on the psychological aspects of conflict, a program that emphasizes practical mediation techniques, or a training that covers a broad spectrum of conflict resolution strategies, the key is to start seeing conflict as an opportunity rather than a barrier. With the insights and skills gained from these courses, professionals across Australia are well-equipped to navigate the complexities of workplace conflict, leading their teams to greater success and satisfaction.

Read more blogs from our experts