Don’t spit the dummy: how to respond to critical feedback

How do you manage your reaction to something that hits you when you’re least expecting it? I was once hit in the stomach with a basketball that I didn’t see coming. It knocked the wind right out of me, and I instinctively yelled: “I’m going to tell my mother on you!” In my defence, I was eight years old and […]

CPR: the key to soft skills (and saving boring accountants)

It was a scathing assessment. Would-be accountants might be good with numbers, but they lack the soft skills necessary to prosper in today’s business world. That was the parting shot fired by Peter Roebuck upon retiring as head of accounting at the University of NSW. According to an article in the Australian Financial Review, Roebuck said that “Poor […]