Resources

Effective Communication & Sales Negotiation Training Exercises


  Negotiation is often misconstrued as a quality, one that people are perhaps born with, in fact it is not. Negotiation is a skill. It’s a skill that you can learn, improve and refine. It’s a skill that requires focused time and energy to hone and master. Negotiation is an essential skill. You have to […]

Workplace Negotiations & How to Successfully Navigate Them


A large portion of our adult lives are spent at work. We’re often interacting with others. In many cases without realising we’re negotiating. We may be discussing salary increases with our manager, trying to reach agreement on project timelines with colleagues and/or negotiating contract terms with clients. These are all workplace negotiation examples. Negotiations in […]

How to negotiate with suppliers


There’s no doubt about it, times are changing. With increasing market volatility, uncertain political environments and the impact of climate change the world around us is changing at a rapid pace. This is no different in the business world. Organisations are constantly adapting, re-calibrating, planning and reacting to forces seemingly out of their control. These […]

Importance of negotiation skills for manager


What is negotiation? The term “negotiation” covers a huge range of activities. An obvious example is two lawyers talking (or writing) to each other on behalf of their clients to try to resolve a legal dispute – or to strike a deal for the acquisition of one company by another. A personal example is buying […]

How to resolve conflict in a workplace


You’ve been avoiding a colleague for weeks. Dodging calls, texts and calendar invites. It’s been quite easy because your office is large and flexible working means you don’t regularly share the same space and therefore don’t bump into each other. What had occurred between you and your colleague in a recent meeting was more than […]

How to resolve conflict with clients


Client relationships can at times be the most challenging relationships to navigate. They rely upon constant communication, can change quickly and are embedded with high levels of expectation. Despite our best efforts, they don’t always go to plan. And without continual transparency can result in conflict. Conflict, in the course of a client relationship can […]

How to develop influencing skills


Some people seem to be born with it. An innate ability to persuade others with fervour and ease. Whereas others struggle to gain buy-in for their ideas or proposals. What the difference between these two types of people?  Why is it that one person can influence effectively, and another cannot? Is one’s ability to influence […]

Conflict management in an organisation


Intro Managing conflict is no easy task. It often requires time, patience, reflection and energy. Corporate conflict management is no different. When it comes to managing conflict in organisations, we are often subject to teams that become siloed and individuals that avoid each other. These behaviours are costly, not only to an organisations bottom line […]

How to manage conflict in an organisation


We all have different ways of doing things, different belief systems, and different values. As such, it’s inevitable that at some point, conflict will arise within an organisation. These conflicts can happen among team members or between organisation leaders and employees. Some organisations handle conflict better than others. This is especially true when effective policies […]

How to improve conflict resolution skills online


We’ve all engaged in conflict. Whether it be personal or professional it seems to be an inescapable part of life. Conflict is exhausting. It drains you of emotional bandwidth, takes up your time and energy. It robs you of focus and at times even of sleep. A limited number of people seem to be able […]