Problem Solving

How to manage conflict in an organisation


We all have different ways of doing things, different belief systems, and different values. As such, it’s inevitable that at some point, conflict will arise within an organisation. These conflicts can happen among team members or between organisation leaders and employees. Some organisations handle conflict better than others. This is especially true when effective policies […]

How to improve conflict resolution skills online


We’ve all engaged in conflict. Whether it be personal or professional it seems to be an inescapable part of life. Conflict is exhausting. It drains you of emotional bandwidth, takes up your time and energy. It robs you of focus and at times even of sleep. A limited number of people seem to be able […]

7 Tips for Resolving Team Conflict


Chances are at some point in your life you’ve dealt with a disagreement with your coworkers. We all have different points of view, values, and perspectives which makes it nearly impossible to avoid workplace conflicts. These conflicts can cause all sorts of issues like loss of productivity, emotional turmoil, resentment, or an inability to come […]

CPR: the key to soft skills (and saving boring accountants)


It was a scathing assessment. Would-be accountants might be good with numbers, but they lack the soft skills necessary to prosper in today’s business world. That was the parting shot fired by Peter Roebuck upon retiring as head of accounting at the University of NSW. According to an article in the Australian Financial Review, Roebuck said that “Poor […]

The colourful truth about working collaboratively


Birds do it. Bees do it. Even Justin Bieber and Karl Lagerfeld are doing it. Everyone’s talking about collaboration at the moment. Deloitte Access Economics estimates that the ‘collaborative economy’ (the value of greater workplace collaboration) is worth a staggering $46 billion in Australia alone. So much of this talk is focused on using the […]

Moving on from a “No”


CMA Associate Rebecca Stowe offers this advice on how to manage the dreaded “no” within a negotiation. Read what she has to say here… Q. Sometimes, despite my best efforts to understand a customer’s needs and to come up with creative options, my counterpart rejects even my best offer and decides to go with our biggest […]