Relationship maintenance: The heart of supply chain management

If you are a manager of supply contracts – whether from the supplier or the customer side of the fence – you might well lie awake at night trying to work out how to remove people from the picture.

After all, so many contract performance issues can be traced back to “people problems” — poor communication, mistrust, conflicting egos, confusion, personnel changes, personality clashes, and short attention spans, to name but a few.

The good news is that you don’t need to get rid of the people to overcome the people problems. What this article will demonstrate, however, is that you do need an effective strategy for getting the people working together.

Read the full article: Relationship maintenance The heart of supply chain management – Simon Dowling – Supply Chain Review – March 2006

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