Chyonne Kreltszheim

Don’t spit the dummy: how to respond to critical feedback


How do you manage your reaction to something that hits you when you’re least expecting it? I was once hit in the stomach with a basketball that I didn’t see coming. It knocked the wind right out of me, and I instinctively yelled: “I’m going to tell my mother on you!” In my defence, I was eight years old and […]

CPR: the key to soft skills (and saving boring accountants)


It was a scathing assessment. Would-be accountants might be good with numbers, but they lack the soft skills necessary to prosper in today’s business world. That was the parting shot fired by Peter Roebuck upon retiring as head of accounting at the University of NSW. According to an article in the Australian Financial Review, Roebuck said that “Poor […]

Confessions of a conflict avoider: four tips for resolving conflict


Ever noticed how the so-called ‘festive season’ can play out more like an exercise in conflict management? It’s supposed to be the season to be jolly but often ends up stressful as interpersonal conflict gets driven to the surface by unrealistic expectations and misaligned assumptions. At a time when many people are wishing for ‘peace […]

Joint pain: how the right collaborative mindset can trip you up


It’s a complaint regularly heard by physios: “I tried to get fit but ended up getting injured.” Maybe you lifted weights the wrong way and strained a muscle, or ran too far too quickly and broke down. It’s one thing to have the right mindset, but experts know that mindset is only the beginning. Collaboration is […]

The colourful truth about working collaboratively


Birds do it. Bees do it. Even Justin Bieber and Karl Lagerfeld are doing it. Everyone’s talking about collaboration at the moment. Deloitte Access Economics estimates that the ‘collaborative economy’ (the value of greater workplace collaboration) is worth a staggering $46 billion in Australia alone. So much of this talk is focused on using the […]

How to win an argument


CMA’s Chyonne Kreltszheim offered some advice about how to win an argument in this article in The Age. Listen to the other side Explain your logic Think about what ‘winning’ means Adapt your strategy Change your communication style Click the image above to read: How to win an argument Download a copy: “How to win an argument” […]

Turning marketing’s power of communication inwards


CMA’s Chyonne Kreltszheim co-authored this article on ‘Turning marketing’s power of communication inwards’ in the Marketing magazine with Karen Gallagher, managing director of The Bees Knees. Download a copy Turning marketing’s power of communication inwards – Marketing magazine – 25 Sept 2013