Our client fundamentally sought an increased ability for all parties involved in conferences to collaborate and communicate more effectively. Our client has reported a notable uplift in the respect with which the parties conduct their dealings together, and their ability to deal with difference more effectively whilst preserving relationships.
A number of individual participants have advised that they feel more confident in dealing with unconstructive behaviours and collaboratively discuss productive strategies at the table. They now also have the skills to implement a process to explore all parties’ interests and generate value-creating options right out to the edges of the zone of possible agreement, which helps to preserve relationships by ensuring all parties’ interests are considered. The structured preparation, frameworks and common language we teach have been incorporated into the broader conference process, thereby enhancing our client’s existing systems.
Participants have also shared that the program has helped them achieve a significant shift in mindset: They hadn’t realised that interests (what we care about) were different to positions (what we’re demanding), and that by adopting an interests-based approach to a negotiation creates more value and enhances relationships more than exchanging threats, demands and positions ever could.
Having addressed our client’s primary interest of enhancing the collaboration and communication skills of parties involved in conferences, we have been able to undertake a much broader behavioural and cultural change piece by further enhancing existing our client’s systems and affecting a greater shift in mindset in all of the participants. In turn, our client is confident that their vision of achieving better outcomes for the children is being met more effectively through their partnership with CMA.