In this video, you’ll see some examples of how to give and receive feedback, to varying degrees of effectiveness. In reviewing the video, consider: How clear was Simon’s purpose? How well did Simon share his perspective? How well did Simon listen? Was there a clear action plan going forward?
In this video, you’ll observe some strategies for diffusing an aggressive reaction to a relationship issue. What are the risks/benefits of this approach?
In this video, you’ll see a more strategic approach to separating the relationship and content dimensions of a negotiation. What are the risks/benefits of this approach?
In this video, you’ll see an example of how reality test their BATNA (Best Alternative to a Negotiated Agreement). How does the service provider do this?
In this video, you’ll see an example of how to acknowledge their BATNA (Best Alternative to a Negotiated Agreement) and redirect to Options. How does the service provider do this?
In this video, you’ll see the client issue a threat. What would your reaction be to this approach?
In this video, you’ll see an example of how to ask for and explain objective standards. How does the service provider turn the conversation in a productive direction? What are some of the risks involved in this approach? How could you mitigate those risks?
In this video, you’ll see a client return to positions even after an interests-based approach has been used. What are your reactions in this situation?
In this video, you’ll see the use of strategic questioning to respond to a positional demand. What techniques does the service provider use to dig for the client’s interests?
In this video, you’ll see each party match, and heighten, the others’ position. What are the risks/benefits of this approach?