What Not to Do: Threats
In this video, you’ll see a poor example of how to use Power to influence a person. Which type of Power is the manager using (Vested Authority, Alternatives or Natural Consequences)? What is the impact on his direct report?
How to Use Power Effectively
In this video, you’ll see an example of a better approach to using Power. Which type of Power is the manager using? How does he attempt to soften the impact of his statements on his direct report? Is he effective?
How to Use Legitimacy Strategically
In this video, you’ll see an example of a better approach to using Legitimacy. How does the manager use Legitimacy to establish the ‘objective wisdom’ of his proposal? What is the impact on his direct report?
What not to Do: Using Legitimacy as Threat
In this video, you’ll see a poor example of how to use Legitimacy to influence a person. What is the manager’s (constructive) intention in referring to Legitimacy? And what is the impact on his direct report?
What Not to Do: The Hard Sell
In this video, you’ll see a poor example of how to use Value to influence a person. Why does the manager’s attempts to describe the benefits of his proposal fall flat? What is the impact on his direct report?
How to Use Value Strategically
In this video, you’ll see an example of a better approach to using Value. How does the manager uncover his direct report’s perception of Value? What is the impact on his direct report?
What Not to Do: Influencing Without Vision
In this video, you’ll see a poor example of how to start an influencing conversation. What did the manager do wrong? What was the impact on his direct report?
How to Set a Vision
In this video, you’ll see an example of a better approach to setting a Vision. How does the manager create a more constructive tone to the conversation? What is the impact on his direct report?
How to Listen and Speak Interactively
In this video, you’ll see an example of interactive communication, marked interactive listening and strategic questions. What are the benefits of this approach?
What Not to Do: Poor Communication
In this video, you’ll see an example of poor communication, marked by a lack of interactive listening. What are the risks of this approach?