Giving Effective Feedback

In this video, you’ll see some examples of how to give and receive feedback, to varying degrees of effectiveness. In reviewing the video, consider: How clear was Simon’s purpose? How well did Simon share his perspective? How well did Simon listen? Was there a clear action plan going forward?

Responding to Positions: Ask for Objective Standards

In this video, you’ll see an example of how to ask for and explain objective standards. How does the service provider turn the conversation in a productive direction? What are some of the risks involved in this approach? How could you mitigate those risks?