Problem Solving

7 Tips for Resolving Team Conflict


Chances are at some point in your life you’ve dealt with a disagreement with your coworkers. We all have different points of view, values, and perspectives which makes it nearly impossible to avoid workplace conflicts. These conflicts can cause all sorts of issues like loss of productivity, emotional turmoil, resentment, or an inability to come […]

CPR: the key to soft skills (and saving boring accountants)


It was a scathing assessment. Would-be accountants might be good with numbers, but they lack the soft skills necessary to prosper in today’s business world. That was the parting shot fired by Peter Roebuck upon retiring as head of accounting at the University of NSW. According to an article in the Australian Financial Review, Roebuck said that “Poor […]

The colourful truth about working collaboratively


Birds do it. Bees do it. Even Justin Bieber and Karl Lagerfeld are doing it. Everyone’s talking about collaboration at the moment. Deloitte Access Economics estimates that the ‘collaborative economy’ (the value of greater workplace collaboration) is worth a staggering $46 billion in Australia alone. So much of this talk is focused on using the […]

Moving on from a “No”


CMA Associate Rebecca Stowe offers this advice on how to manage the dreaded “no” within a negotiation. Read what she has to say here… Q. Sometimes, despite my best efforts to understand a customer’s needs and to come up with creative options, my counterpart rejects even my best offer and decides to go with our biggest […]