Do you find yourself regularly dealing with minor day to day frustrations? Or perhaps you have people bringing you endless small problems to solve. These things certainly seem to crop up a lot for me. And although I no longer work regularly on major negotiations, I certainly still get a lot of negotiation practice. As I […]
For many, the opportunity to study at Harvard University is a dream come true – like seeing the Northern Lights or swimming with a whale shark. (Or not.) In June, I had the good fortune to spend two weeks at the Harvard Negotiation Institute, attending intensive negotiation workshops led by acclaimed experts Bruce Patton, Sheila Heen and Douglas Stone. My […]
It seems that performance review bashing has become the newest sport in human resources. Recent weeks have seen several major Australian corporates announce that they are scrapping annual performance reviews. These announcements are sending some practitioners jumping for joy – after all, plenty of research shows us that no-one like performance reviews. Before we get […]
If you think reality television is a waste of time, think again. While some would say that it’s the detritus of the entertainment industry, there’s one area in which it generally excels – in the quantity and quality of its feedback conversations. The ability to give effective feedback is an essential leadership skill and, in our experience, […]
When was the last time you drove on the wrong side of the road? Not literally, of course. I’m talking about turning off ‘autopilot’ and venturing into unfamiliar territory – in the pursuit of growth and learning. Stanford University psychologist Carol Dweck refers to this as having a ‘growth mindset’, which has been shown to improve motivation and productivity in […]
What is your ‘fantasy ambition’? Mine is to be a musician. So when I agreed to sing a few pieces at my old law firm’s annual client function, I was secretly hoping that I would be ‘discovered’ and my career in music would take off. But the reality turned out to be a bit different. What happened […]
How do you manage your reaction to something that hits you when you’re least expecting it? I was once hit in the stomach with a basketball that I didn’t see coming. It knocked the wind right out of me, and I instinctively yelled: “I’m going to tell my mother on you!” In my defence, I was eight years old and […]
It was a scathing assessment. Would-be accountants might be good with numbers, but they lack the soft skills necessary to prosper in today’s business world. That was the parting shot fired by Peter Roebuck upon retiring as head of accounting at the University of NSW. According to an article in the Australian Financial Review, Roebuck said that “Poor […]
‘Personality is everything in art and poetry.’ So said Johann Wolfgang von Goethe, and we know intuitively that this is true. But what about influencing? What is the role of personality in the art and poetry of an influencing conversation? As a facilitator of CMA’s Influence in the Workplace workshop, I often hear this question. […]
Ever noticed how the so-called ‘festive season’ can play out more like an exercise in conflict management? It’s supposed to be the season to be jolly but often ends up stressful as interpersonal conflict gets driven to the surface by unrealistic expectations and misaligned assumptions. At a time when many people are wishing for ‘peace […]