‘Personality is everything in art and poetry.’ So said Johann Wolfgang von Goethe, and we know intuitively that this is true. But what about influencing? What is the role of personality in the art and poetry of an influencing conversation? As a facilitator of CMA’s Influence in the Workplace workshop, I often hear this question. […]
Birds do it. Bees do it. Even Justin Bieber and Karl Lagerfeld are doing it. Everyone’s talking about collaboration at the moment. Deloitte Access Economics estimates that the ‘collaborative economy’ (the value of greater workplace collaboration) is worth a staggering $46 billion in Australia alone. So much of this talk is focused on using the […]
CMA Associate Rebecca Stowe offers this advice on how to manage the dreaded “no” within a negotiation. Read what she has to say here… Q. Sometimes, despite my best efforts to understand a customer’s needs and to come up with creative options, my counterpart rejects even my best offer and decides to go with our biggest […]