Negotiation, at its core, is the art of reaching mutually beneficial agreements through effective communication, compromise, and understanding. Want to enhance your empathy skills in negotiation? Discover our expert services designed to help you build stronger connections and achieve better outcomes. While tactics and strategies certainly play a pivotal role in successful negotiations, one skill […]
Situation №1: Imagine you are a project manager for a construction project where the client has set a budget of $2 million. Upon reviewing the project requirements and consulting with your team and suppliers, you estimate that the project will actually cost $2.5 million to complete. There’s a budget discrepancy of $500,000 that needs to […]
In the ever-evolving world of business, stakeholders play an integral role. Be it a multinational corporation or a small startup, stakeholders are the pillars that lend strength, direction, and credibility to any venture. As an experienced manager, I’ve often likened stakeholder management to a delicate dance. It requires finesse, understanding, and impeccable timing. But, much […]
Ah, the bustling world of restaurants! A place where the aroma of freshly cooked meals mingles with the chatter of patrons, and the clatter of dishes creates a symphony with the sizzle of the grill. But beneath this façade of harmony, like the simmering pot on a stove, conflicts can boil, threatening to spill over […]
In the intricate dance of negotiation, where words wield power and silence speaks volumes, the skill of active listening emerges as a game changer. It’s not merely about hearing words, but comprehending their underlying meanings, emotions, and intentions. Active listening in negotiation transcends basic communication; it’s the key to building trust, uncovering hidden interests, and […]
In every professional journey, one encounters a myriad of interpersonal dynamics, diverse perspectives, and inevitably, conflicts. Conflict, while often perceived with a negative connotation, can be the catalyst for growth, innovation, and strengthened relationships when approached with the right mindset and tools. The ability to navigate through conflicts, seeking resolution and mutual understanding, is a […]
Introduction The importance of conflict management Conflict is an inevitable aspect of human interactions. It can arise from differences in opinions, values, beliefs, and interests. Effective conflict management is essential for promoting peaceful coexistence, cooperation, and development. Conflict management techniques and skills play a vital role in resolving disagreements, reducing tensions, and finding common ground. […]
A conflict management style is simply the way we choose to approach any given conflict. The Thomas–Kilmann Conflict Mode Instrument (TKI) is a tool developed to measure an individual’s response to conflict situations. There are 5 conflict style modes. Compromising, Accommodating, Avoiding, Competing and Collaborating. The TKI uses two axes (influenced by the Mouton and Blake axes) […]
Have you ever been asked interview questions on conflict resolution or interview questions on conflict management? How did you answer? Behavioural interview questions about conflict resolution are designed to test your responses to high stakes situations. Answers to conflict resolution interview questions give the interviewer insight into how you would likely respond to such a […]
A large portion of our adult lives are spent at work. We’re often interacting with others. In many cases without realising we’re negotiating. We may be discussing salary increases with our manager, trying to reach agreement on project timelines with colleagues and/or negotiating contract terms with clients. These are all workplace negotiation examples. Want to […]