CMA Blogs

Dive into our blog archives, authored by our in house experts! Scroll below to read their work and deepen your understanding of negotiation, influence, dispute resolution, relationship management, and beyond.

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5 Dealing with Difficult Stakeholders Examples


Dealing with difficult stakeholders is a common challenge in many professional settings. Here are some examples and strategies for handling such situations: Clear Communication: When dealing with a stakeholder who may not be fully understanding or agreeing with your perspective, it’s important to communicate clearly and effectively. For example, if a stakeholder is constantly changing […]

10 Pros and Cons of Compromising Conflict Style


In the landscape of conflict resolution, the compromising style emerges as a middle-ground approach, embodying a blend of assertiveness and cooperativeness. It’s often likened to a negotiation where each party concedes some demands to achieve a mutually acceptable solution. While this method can foster quick and fair resolutions, maintaining relationships in the short term, it’s […]

15 Tips How to Build Active Listening Skill in Negotiation for Recruiters


Active listening is a fundamental skill in negotiation, particularly for recruiters who need to understand the motivations, interests, and concerns of candidates. Here are some steps and practices that recruiters can take to build and improve their active listening skills: Give Full Attention: When engaging with a candidate, eliminate distractions. This may involve turning off […]

Cases when is It Useful to Use the Avoiding Style of Conflict Management


In every sphere of human interaction, be it personal relationships, professional environments, or communal engagements, disagreements are an inevitable part of the process. These divergences, often termed as conflicts, vary in magnitude and implication. Navigating through the intricacies of conflicts requires a nuanced understanding of conflict management styles. This article seeks to be your compass […]

12 Examples of Empathy Skills in Negotiation


Negotiation, at its core, is the art of reaching mutually beneficial agreements through effective communication, compromise, and understanding. While tactics and strategies certainly play a pivotal role in successful negotiations, one skill that stands out as indispensable is empathy. The ability to empathize with the perspectives, needs, and emotions of others can be a game-changer […]

3 Examples of Budget Negotiation Skills in Construction Project Management


Situation №1: Imagine you are a project manager for a construction project where the client has set a budget of $2 million. Upon reviewing the project requirements and consulting with your team and suppliers, you estimate that the project will actually cost $2.5 million to complete. There’s a budget discrepancy of $500,000 that needs to […]

Conflict Resolution Tips for E-commerce Contact Center


The Digital Frontline: Navigating Conflict in Ecommerce Contact Centers In a bustling contact center, the hum of activity is constant. Phones ring, keyboards click, and agents, the unsung heroes of the digital age, bridge the gap between online businesses and their customers. On one fateful day, amidst this backdrop, I found myself witnessing a situation […]