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Posts by category

• Category: Communication
• Category: Conflict
• Category: Constructive Conversations
• Category: Consulting
• Category: Customer service
• Category: Decision making
• Category: FAQs
  • Q. How do I register for a workshop?
  • Q. What happens if I register for a workshop but can no longer attend?
  • Q. How do I prepare for a public workshop?
  • Q. How do I pay for a public workshop?
• Category: Feedback
• Category: Getting To Yes
• Category: Harvard University
• Category: Influence
• Category: Leadership
• Category: Management
• Category: Media
  • The Role of Role Plays
  • The power of Tim Tams
  • How to win an argument
  • Turning marketing’s power of communication inwards
  • Become a master negotiator
  • Stakeholder management
  • HR strategy: How to influence and engage
  • Speak up for yourself – The art of negotiation
  • Construction collaboration
  • Careers advice
  • Ask the Experts: Need Advice?
  • Deal making: optimal outcomes
  • Relationship maintenance: The heart of supply chain management
• Category: Meeting Skills
  • Make Your Virtual Meetings Feel More Like Real Meetings
• Category: Negotiation
• Category: Problem Solving
• Category: Relationship
• Category: Resources
  • Category: CMA Blogs
    • Top Management Courses for New Managers: Essential Training for Leadership and Success
    • Best Trainings for Improving Problem Solving skills in Australia
    • 6 Trainings for Improving Problem Solving Skills
    • How to Master Delegation Skills for Leaders: 7 Exercises and Examples
    • Best Practices of Building Rapport in Sales Negotiations
    • How to Build Trustworthiness in Leadership Skills
    • 6 Effective Conflict Management Team Building Exercises
    • Best Trainings for Influencing Skills
    • Best Practices to Improve Motivational Skills for Leaders
    • Best Workplace Conflict Management Role Play Scenarios
    • Best Trainings for Negotiation Skills
    • Best Practices of Conflict Management for HR
    • Best Negotiation Tactics: Mastering the Art of the Deal
    • Examples of Using Negotiation Tactic BATNA (Best Alternative to a Negotiated Agreement)
    • Best Exercises to Train Conflict Management for Managers
    • Best Negotiation Training Exercises
    • Pros & Cons of Online Negotiation Trainings
    • 10 Examples of Leadership Training Topics
    • Best Examples of Leadership Role Play Scenarios for Project Managers
    • Best Conflict Management Strategies in Nursing
    • Top 10 Qualities of a Good Team Leader in sales
    • Best Negotiation Training Courses Online in Australia
    • 10 Best Examples of Leadership Role Play Scenarios for Conflict Management
    • Top Influencing Role Play Scenarios
    • Best Business Negotiation Role Play Scenarios
    • Top Leadership Scenario Examples for Discussion
    • Best Organizational Training Programs for Business Owners in Australia
    • Best Examples of Leadership Role Play Scenarios
    • Top Conflict Management Training Courses in Australia
    • Examples of Negotiation Skills at Work
    • Pros & Cons of Competing (or Assertive) Conflict Management Style
    • Best Conflict Management Strategies in Healthcare
    • Pros & Cons of Competing Conflict Management Style
    • 12 Key Principles of Negotiation in Business
    • Best Getting to Yes Negotiation Strategies in Australia
    • Best Sales Negotiation Questions and Answers
    • Pros & Cons of Accommodating Conflict Management
    • Best Strategies to manage conflicts in business communication + examples
    • Top Corporate Trainings for managers in Australia
    • Examples of Conflict Negotiation in Business
    • Best Leadership Skills to Learn
    • Best Activities to Build Leadership Skills for Executives
    • Best Exercises to Train Leadership for Managers
    • Top 4 Leadership Training Courses for Managers in Australia
    • Best Corporate Training Programs in Australia
    • Examples of Using Conflict Management Skills in Project Management
    • Best Conflict Management Strategies for Leaders in Australia
    • 13 Pros and Cons of Avoiding Conflict Style
    • 7 Examples of Negotiation with Suppliers
    • Best Strategies to manage conflicts in a hotel + Examples
    • 8 Management Styles in Australia
    • 5 Dealing with Difficult Stakeholders Examples
    • 12 Various Approaches to Managing Threatening Behavior from an Employee (Tips + 5 Templates + 5 Examples)
    • 10 Pros and Cons of Compromising Conflict Style
    • 12 Examples of Empathy Skills in Negotiation
    • Mastering the Art of Patience: 24 Effective Ways to Develop Patience in Negotiation
    • 3 Examples of Budget Negotiation Skills in Construction Project Management
    • Best strategies for conflict management with stakeholders
    • Strategies to manage conflicts in a restaurant
    • Mastering Active Listening skills: 15 Essential Tips for Negotiation
    • 20 conflict resolution mistakes to avoid
    • What is the role of society in conflict management?
    • What is collaborative style of conflict management and how to use it?
    • Most used conflict management interview questions and answers
    • Workplace Negotiations & How to Successfully Navigate Them
    • How to negotiate with suppliers
    • Importance of negotiation skills for manager
    • How to resolve conflict in a workplace
    • How to resolve conflict with clients
    • How to develop influencing skills
    • How to manage conflict in an organisation
    • How to improve conflict resolution skills online
    • 7 Tips for Resolving Team Conflict
    • How to Respond to Threats in a Negotiation
    • Covid-19 Update
    • 3 common negotiation tricks – and how to manage them
    • 3 Surprising Science-Backed Factors That Can Radically Affect Your Salary Negotiations
    • 4 (almost devious) rapport-building secrets to transform your negotiations
    • 5 things you already know about your next negotiation
    • Agents aren’t necessarily adversaries
    • Negotiating for a New Car: Who’s Better – Men or Women?
    • The Shocking Power of Counter Offers
    • Dealing with dirty negotiation tricks: deliberate intimidation
    • Dealing with dirty negotiation tricks: Artificial Deadlines
    • Dealing with Dirty Negotiation Tricks: Limited Authority
    • Dealing with dirty negotiation tricks: ‘take-it-or-leave-it’
    • Dealing with dirty negotiation tricks: The good cop / bad cop strategy
    • How to magically frame your requests to get what you want
    • Should you make the first offer in a negotiation?
    • The power of mindset: 2 counter-intuitive strategies to negotiate a higher salary
    • The communication tactics you won’t believe will improve your next salary negotiation
    • Two surefire ways to boost your persuasive power in your next salary negotiation
    • Why being right could be wrong (and how interests-based negotiation makes you smarter)
    • How a cup of tea can improve your negotiations
    • Speckled frogs and the need to be right
    • Negotiation: Are we hardwired to win?
    • “Win-Win” in negotiation – myth or misunderstood?
    • Gender parity: Negotiating equality in the workplace
    • Power in negotiation: taking control of how the cookie crumbles
    • Collaboration: working together to fuel innovation
    • Should the workplace be an emotion-free zone?
    • Driving change: is principled negotiation the answer?
    • Turnbull: Collaboration as a winning leadership strategy
    • Negotiation: learn from the small stuff
    • Harvard trip report: my professional pilgrimage
    • If it’s broken, fix it – don’t throw performance reviews away
    • Performance feedback: does “tough love” really work?
    • Driving lesson: mastering the learning journey
    • Music lesson: creating harmony through effective collaboration
    • Don’t spit the dummy: how to respond to critical feedback
    • CPR: the key to soft skills (and saving boring accountants)
    • Personality: does it hold the key to influencing?
    • Confessions of a conflict avoider: four tips for resolving conflict
    • Mind your language: how to give effective performance feedback
    • Joint pain: how the right collaborative mindset can trip you up
    • The colourful truth about working collaboratively
    • Getting to Yes
    • Emotions and Negotiation – Like Oil and Water?
    • Reflections on a recent negotiation
    • Fixed positions, shaky ground
    • Moving on from a “No”
  • Category: CMA Publications
    • Negotiation Insights: Is your organisation gambling with its future?
    • Giving Effective Feedback: a white paper by CMA Consulting Group
    • Mediation and Environment: A white paper by CMA Consulting Group
    • What’s the role of role plays?
    • Infrastructure alliances: A two edged sword
    • Interview with CMA’s senior associate Joel Gerschman for Business Essentials audio magazine.
    • Give your mediation process a checkup
    • Realising negotiation is a manageable corporate asset
    • Some reflections on a relational world view
    • Changing assumptions about mediation in commercial matters
    • HR Strategy: How to influence an engage by: Rebecca Stowe & Joel Gerschman
  • Category: Industry Insights
    • This Weekly Meeting Took Up 300,000 Hours a Year
    • The Decision-Driven Organization
    • Are You Solving the Right Problems?
    • 25 Fascinating Charts Of Negotiation Styles Around The World
    • How The World Sees The Australian Style Of Negotiation
    • Ethics in Negotiation: How to Avoid Deception in Employment Negotiations
    • Setting Standards in Negotiations
    • Negotiation Skills and Why Employers Value Them
    • 3 Negotiation Strategies for Conflict Resolution
    • Negotiation Skills: Building Trust in Negotiations
    • 7 Tips for Closing the Deal in Negotiations
    • Flourish As An Influential Leader – Think Like A Negotiator
    • Lessons from the Harvard Program on Negotiation
    • The Importance of Negotiation in Business and Your Career
    • Small Business Savvy: Why You Need Negotiation Skills
• Category: Sales
• Category: Uncategorized
  • Best Role Play Scenarios to Train Feedback Skills

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• Influential Business Writing 12 Dec 2025
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• Getting To Yes 25th Dec 2024
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• Influential Business Writing 24 Sep 2024
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• Influential Business Writing 13 Dec 2024
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• The Skillful Influencer 4 & 5 Dec 2024
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• Giving Effective Feedback
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• Getting To Yes 11 & 12 Dec 2024
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• Getting To Yes 1 & 2 Nov 2023
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• Influential Business Writing 5 Dec 2023
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• The Skillful Influencer 22 & 23 Nov 2023
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• Giving Effective Feedback 17 February 2023
• Consulting & Advisory Skills 19 & 20 June 2023
• Consulting & Advisory Skills 15 & 16 December 2022
• Giving Effective Feedback 22 May 2023
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• Influential Business Writing 12 May 2023
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• Giving Effective Feedback 22 November 2022
• Getting Past Conflict 28 September 2022
• Influential Business Writing 2 December 2022
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• Getting To Yes 6 & 7 December 2022
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• The Skillful Influencer 9 & 10 November 2022
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• Giving Effective Feedback 18 February 2022
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• Giving Effective Feedback 26 February 2021
• Managing Meetings 31 May 2021
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• Influential Business Writing 26 March 2021
• Getting To Yes 18 & 19 March 2021
• The Skillful Influencer 19 & 20 April 2021
• The Skillful Influencer 24 & 25 February 2021
• The Skillful Influencer 2 & 3 December 2020
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• Getting To Yes 16, 20, 23 & 27 November 2020
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• Getting To Yes 19 & 20 August 2020
• Getting Past Conflict
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• Influential Business Writing Virtual Workshop Room
• The Skillful Influencer 25 & 26 November 2020
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• Managing Meetings 30 November 2020
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• Getting Past Conflict 27 October 2020
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• The Skillful Negotiator 16, 20, 23 & 27 November 2020
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• The Skillful Influencer 26 & 27 November 2020
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• Advanced Negotiation 28 & 29 October 2020
• Advanced Negotiation 12 & 13 August 2020
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• Influence in the Workplace 26 & 27 November 2020
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• Influential Business Writing 3 April 2020
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• Advanced Negotiation 6 & 7 May 2020
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Programs

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• Problem Solving
• Managing Meetings
• Influential Business Writing
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• Getting To Yes
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Case Studies

• Improving collaboration skills for VicRoads
• Improving written communication for a major Australian bank
• Providing feedback skills for a major federal government institution
• Managing difficult conversations for a major telco provider
• Conflict resolution training for owner, operator & developer of senior living communities
• Improving negotiation and mediation skills for Australia’s future law and business leaders
• Negotiation skills for a large scale justice & legal services organisation
• Improving influencing skills for a major Australian energy provider

CMA Videos

• Giving Effective Feedback
• Getting Personal: Discuss the Substantive and Relationship Issues Separately
• Getting Personal: Discuss the substantive and relationship issues separately
• Responding to Threats: Reality test the value of their BATNA
• Responding to Threats: Acknowledge their BATNA and redirect to Options
• What Not to Do: A Blatant Threat
• Responding to Positions: Ask for Objective Standards
• What Not to Do: Returning to Positions
• Responding to Positions: Dig for their interests, assert your interests, and explore many options without committing
• What Not to Do: Getting Positional
• Setting the Scene: The Initial Meeting
• Setting the Scene: Introducing Lyn
• How to explore many options before committing
• Circle of Value
• What Not to Do: Threats
• What to Do: Natural Consequences
• What to Do: A Constructive Response
• What Not to Do: A Typical Response
• Setting the Scene: The Challenge
• How to Deal Well with Difference
• What Not to Do: Threats
• How to Use Power Effectively
• How to Use Legitimacy Strategically
• What not to Do: Using Legitimacy as Threat
• What Not to Do: The Hard Sell
• How to Use Value Strategically
• What Not to Do: Influencing Without Vision
• How to Set a Vision
• How to Listen and Speak Interactively
• What Not to Do: Poor Communication
• How to Handle Relationship Differences
• How to Separate Relationship and Content
• What Not to Do: Unconstructive Response
• Setting the Scene: Relationship
• Setting the Scene: the Threat
• How to Use Your BATNA
• What Not to Do: Unconstructive Response
• Setting the Scene: Salary Negotiation
• How to Use Standards
• How to Brainstorm Options
• How to Assert Your Interests
• How to Dig for Interests part 2
• How to Dig for Interests part 1
• What Not to Do: Bargaining Dance
• What Not to Do: Unconstructive Response
• Setting the Scene: the Demand
• How to Use the Conflict Ladder in Conversation
• How to Deal with “Chill”
• How to Deal with “Heat”

Products

• Getting to Yes
• Thanks for the Feedback
• Difficult Conversations: How To Discuss What Matter Most
• Pre-suasion: A Revolutionary Way to Influence and Persuade
• The Wise Advisor: What Every Professional Should Know About Consulting and Counseling
• Negotiation: Processes for Problem Solving
• Serious Creativity: Using the power of lateral thinking to create new ideas
• Bargaining with the Devil: When to Negotiate, When to Fight
• Getting it done: how to lead when you’re not in charge
• Getting Past No: Dealing with Difficult People
• The Power of a Positive No: How to Say No & Still Get to Yes
• Conflicts: A Better Way to Resolve Them
• Dealing With an Angry Public: The Mutual Gains Approach
• Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations and Bad Behaviour
• Crucial Conversations: Tools for Talking When Stakes are High
• Beyond Machiavelli: Tools for Coping With Conflict
• Influence Without Authority
• Influencer: The Power to Change Anything
• Harvard Business Essentials, Power, Influence & Persuasion
• Getting Together: Building Relationship as We Negotiate
• Changing Minds: The Art & Science of Changing our Own and Other People’s Minds
• The Psychology of Persuasion
• The Handbook of Dispute Resolution
• The Negotiator’s Field book: the Desk Reference for the Experienced Negotiator
• 3D Negotiation: Powerful Tools to Change the Game in Your Most Important Deals
• Beyond Reason: Using Emotions as You Negotiate
• Beyond Winning: Negotiating to Create Value in Deals and Disputes